Terms & Conditions

Please read the following carefully.

Your use of the company web site ("ekoclub.com") and purchase of the products ("products") or service ("services") on it means that you agree to these terms and conditions ("Terms"). By registering on the website you automatically agree to our terms and conditions. To register on this website you must be over eighteen years of age. If a business registers on this website, it has to be operated by a person over eighteen years of age. We may revise these terms and conditions at any time by updating this page. You should check the Website from time to time to review the latest updated current terms and conditions, because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this Website. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this Website.

Shopping with ekoclub.com

We will take all reasonable care, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing the products you have ordered. The fact that you receive an automatic order acknowledgement does not necessarily mean that we will be able to meet your Order.Our acceptance of an order takes place at the order deadline date. We will send you a despatch confirmation by email. When we despatch the order the purchase contract will be made even if your payment has been processed prior to despatch, unless we have notified you that we do not accept your order or you have cancelled your order.We reserve the right to refuse an order :     where goods are not available;     where we cannot obtain authorisation for your payment;     if there has been a pricing or product description error;     if you do not meet any eligibility criteria set out in our terms and conditions.

Payment & Security

Orders may be processed online, using a credit, debit or charge card (currently VISA, MasterCard, Delta, Amex and Switch/Solo).To ensure that shopping online is secure, when paying by credit/debit card your details will be encrypted using the 128-bit SSL Software. We have chosen to use Sagepay as our payment gateway. Sagepay ensure that all your credit card details are encrypted and sent securely between you, your bank and the company.Your credit card company may also carry out additional security checks. In the event your card is declined please contact your card issuer to authorise the transaction.We may feel the need to carry out additional security checks to help protect both the company and its customers. In these cases we may ask for additional proof of ID such as a driving licence or  bill. You will be contacted either by email or by phone if this is necessary. Your credit card and payment details will be held on Sagepays secure system; More information about data security is in our privacy policy. Your chosen card will be charged for the order, on or before the day we deliver to you. We will submit our request for payment to your bank on or before the day of your delivery. We cannot, however, accept any liability for how long it takes the bank to process the payment.

Contract cancellation

When your order has been accepted by us which is on the order deadline date/time published on our website, then you have an obligation to pay for it. You can only cancel your order before the published cut off date/time. This is because we mostly buy our goods to order. In the case of non-perishable goods you have the right to cancel the order up to the 7th working day after the date of delivery by emailing or telephone our customer care dept, see contact us section.

Price, Description and Availability

Prices shown on the website are inclusive of VAT at the appropriate rate. Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it.  We take every care to make sure the product information provided on our website is correct and up to date. Products are constantly being updated and the ingredients and nutritional values may change so we would recommend that our customers always check the manufacturers labels and do not solely rely on the information provided on the website, as some of the information may differ from the product label. We update the information regularly, but we are unable to accept liability for any incorrect information

  Returns

We make the greatest effort to ensure that your goods are of satisfactory quality. If you are not satisfied with the quality of your order please contact customer care, if necessary we will examine the products and replace or refund if found to be defective or not of satisfactory quality.The above does not affect your statutory rights.

Security

Here at the company we take the security of our customer’s details very seriously and as such have measures in place both on our website when creating an account and when taking payment to ensure your details are kept safe.So you can be sure shopping with us online is safe, we use 128 bit SSL security which protects your personal data when shopping with us. We use Sagepay as our payment provider, they are used by many large online retailers and only store a "token" not your actual credit cards details. Your credit/debit card company may also make further checks. In the event your card is declined please contact our customer care dept. We may feel the need to carry out additional security checks. We may ask for additional proof of ID such as a driving license or utility bill, you will be contacted if this is necessary.

Copyright and trademarks

The company does not give you any right or interest in any copyright or intellectual property rights of any Product nor the right to copy them.The copyright in ekoclub.com and the content of all the software, web site and pages relating to the ekoclub.com web site is owned by, or licensed to the company, unless otherwise specified and may not be used, copied or altered without our express consent.Copyright extends to the design, look and feel of ekoclub.com, all photography and any marketing materials.You may use ekoclub.com only for private and personal non-commercial use. You may not use the materials on ekoclub.com for any other purpose.The company, ekoclub.com and our logos are trade names or trademarks of the company and may not be used by anyone else without our express permission.  

GeneralIndemnity

You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.The company may modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website, and/or change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website. Ekoclub.com may also terminate this Agreement and immediately remove, cancel or suspend access to and use of ekoclub.com upon breach of any part of these Terms whatsoever.Termination shall be without prejudice to the companys other rights.The company acts as principal on its own account and not as agent for you or any other person.If the company does not enforce any provision of this agreement such will not be considered a continuing waiver.In the event that any part of these Terms is held to be unenforceable, such part will at the companys option be construed as far as possible to reflect the parties' intentions and the remainder of the provisions will remain in full force and effect.These Terms constitute the full agreement between you and the company and may only be amended in writing. They apply to the exclusion of all other terms or conditions of contract proposed.  

The company responsibilities

Because of the nature of the Internet the company provides and maintains ekoclub.com on an "as is" and "as available" basis and we make no promise that use of ekoclub.com will be uninterrupted or wholly error free. We are not responsible if we are unable to provide our Internet services for any reason beyond our control.The company does not give any guarantees, warranties or representations in respect of any third parties services.The company has tried to ensure that all product descriptions and photographs are as accurate as possible.Our website contains links to other websites which are not under the control of and are not maintained by us. These links are provided for your convenience only and we are not responsible for the content of those sites.Except as provided above we can give no other warranties, conditions or other terms, express or implied, statutory or otherwise and all such terms are hereby excluded to the maximum extent permitted by law.You will be responsible for any breach of these terms by you and if you use ekoclub.com in breach of these terms you will be liable to and will reimburse us for any loss or damage caused as a result.These terms above shall not limit any rights you might have as a consumer that may not be excluded under applicable law nor shall they exclude or limit the companys liability for death or personal injury resulting from its negligence nor any fraudulent representation.Please read the instructions, manuals and other user documentation that comes with any relevant products carefully. You are urged to use all products safely and in accordance with the manufacturer's guidelines.The company will not be liable in any amount for failure to perform any obligation under this agreement if such failure is caused by the occurrence of any unforeseen event beyond its reasonable control including without limitation Internet outages, communications outages, fire, flood, war or act of God.These terms do not affect your statutory rights as a consumer which are available to you.Subject as aforesaid, to the maximum extent permitted by law, the company excludes liability for any loss or damage of any kind howsoever arising, including without limitation any direct, indirect or consequential loss whether or not such arises out of any problem you notify the company and we shall have no liability to pay any money by way of compensation, including without limitation all liability in relation to:The infringement by any person of any Intellectual Property Rights of any third party caused by their use of ekoclub.com or any Product purchased through ekoclub.comAny incorrect or inaccurate information on ekoclub.com    Any loss of profit, wasted expenditure, corruption or destruction of data or any other loss which does not directly result from something we have done wrong.Any loss or damage resulting from your use or the inability to use the ekoclub.com website or resulting from unauthorised access to, or alteration of your transmissions or data in circumstances which are beyond our control.    Any amount or kind of loss or damage due to viruses or other malicious software that may infect a user's computer equipment, software, data or other property caused by persons accessing, using or downloading ekoclub.com, or from transmissions via emails or attachments received from ekoclub.com or its licensees and affiliates.The availability, quality, content or nature of the other sites on the Internet that are owned and operated by third parties to which the company link and web sites located on or through any External Site nor for any transactions involving External Sites (including as to 'cookies', personal data, confidential information, or purchases of domain names or other services). You should contact the site administrator or webmaster for those External Sites if you have any concerns regarding such links, web site or transactions.All representations, warranties, conditions and other terms which but for this notice would have effect. LawThe Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.